returns + exchanges


DO YOU ACCEPT RETURNS?
We hope that you will be happy with your purchase but if you aren’t completely satisfied and wish to return an item let us know by phone or email. Our returns policy is strictly 14 days from receipt of the item. We must have received a ‘return request’ by phone or email within the 14 days. The item must be unused, in perfect condition still within its original packaging otherwise we cannot exchange/refund your item.
Please be aware: Our returns policy for purchases made from our physical, West Didsbury, store varies from orders made online. Please see below ‘returning items from the physical, West Didsbury, store’
HOW TO MAKE A RETURN:
1.Contact us by phone or email to make a ‘return request’
2.We will acknowledge your return request and email simple return details for you to follow and the return address. Please do not send anything back to us prior to receiving our returns email.
3.Please package your item appropriately. We are unable to refund items that arrive damaged in transit that aren't packaged adequately.
4.Send your item to the address we will give you, within 14 days of notifying us of your intention to return. We recommend you send your product by recorded delivery, and retain proof of postage just in case anything goes missing. We are not responsible for items lost or damaged in transit. The direct cost of returning the goods is your responsibility unless otherwise agreed. We are unable to refund your postage costs.
5.Once we have received your item we will contact you to let you know your return has been processed. Following this please allow 3-5 days for funds to appear in your account.
IS THERE ANYTHING YOU DON’T ACCEPT AS A RETURN?
We are unable to accept returns of earrings (for hygiene reasons), liquids and products made to order.
CAN I RECEIVE AN EXCHANGE?
Yes if the item is available. Please be aware this might not always be possible. Simply follow our returns steps and make an exchange request before returning the item.
DO YOU OFFER EXTENDED RETURNS OVER CHRISTMAS?
Returns for any products purchased from 1st December 2018 will be accepted up to13th January 2019. This applies to online + physical store purchases. Our standard returns policies apply.
 
THE ITEM HAS ARRIVED DAMAGED WHAT SHALL I DO?
We carefully package items for shipping. If unfortunately your item arrives damaged following transit please contact us. We will advise you on what steps to take next. Please retain the item and its packaging. If the outer packing is damaged please keep this until we have advised on the next steps. Please report any damages to us within 48 hours. We are unable to replace or refund any items if we are not notified within this time. 
 
RETURNING ITEMS FROM THE PHYSICAL, WEST DIDSBURY, STORE:
Due to UK regulations regarding distance selling our online returns policy varies from our physical store. Returns purchased from our physical store must be returned within 14 days with proof of purchase. The item must be unused, in perfect condition still within its original packaging otherwise we cannot accept your item. Eligible returns will be offered an exchange or a credit note. Credit notes can be redeemed in store or online.
 
HOW EXACT ARE THE PRODUCT IMAGES AND DESCRIPTIONS:
We aim to make sure the descriptions of the products and measurements are as accurate as possible. Due to the production processes and hand made nature of some products slight variations can occur in size, colour and finish. Be aware the screen you are viewing on can affect the actual colour of a product.